Shipping & Delivery Policy

Logistics and Fulfillment Our operations are headquartered in Dubai, UAE, a global logistics hub. This allows us to curate and dispatch high-quality goods to customers across the globe. By placing an order, you acknowledge that your package will be traveling through international logistics networks.

Shipping Timelines

• Order Processing: Please allow 3–5 business days for our team to verify, quality-check, and package your order.
• Standard International Shipping: Due to the international nature of our fulfillment, shipping typically takes 14–21 business days.
• Force Majeure: Please note that delivery times are estimates. We are not responsible for delays caused by customs clearance, local postal strikes, or global supply chain disruptions.

Customs, Duties, and Taxes The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the UAE may be subject to import taxes, customs duties, and fees levied by the destination country. Citadel has no control over these charges, nor can we predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.